Questions

Does it cost anything to send a request?

No. A request is free and doesn't commit you to anything. An order only starts when you agree to the quote and pay.

How long does it take to arrive?

It depends on the potter. If the piece is ready, it can leave Japan soon after you pay. If it has to be made or wait for the next firing, it takes longer. Your quote gives an estimate, and I'll tell you early if it changes.

What if it arrives broken?

Email me a photo within 7 days of delivery and I'll refund you or re-order the piece, at no cost to you. You don't need to send the broken piece back.

Are small cracks in the glaze or dark specks a fault?

Usually not. Many glazes form fine crackles as they cool, and clay can leave small dark specks or pinholes. Wood-fired pieces may have ash, rough spots or marks where they touched other pots in the kiln. If you're not sure whether something is damage, send me a photo and I'll ask the potter.

Can I return a piece?

Each piece is ordered from the potter for you, so I can't take returns if you change your mind. If something is wrong with your piece, please write to me and we'll work it out. Nothing here limits your rights under the consumer law of your country.

Can I send a piece as a gift?

Yes. Tell me the delivery address and, if you like, a short message, and I'll put a card in with the piece. Your quote includes shipping and import duties, so the person receiving it shouldn't be asked to pay anything on delivery.

Can I order several pieces at once?

Yes. For larger orders, duties and import costs can be higher. Before I send a quote, I'll explain any extra costs, so the total you see is the total you pay.

Will I get exactly the piece in the photo?

Handmade pots vary, and wood-fired pieces like Bizen vary a lot, so the photos I share show the kind of piece rather than the one you'll get. I'll send photos of your actual piece before it ships, and with your quote whenever the potter can share them.

Can it go in the microwave or dishwasher?

That depends on the potter and the clay, so I ask for each piece and put the answer in your quote. For unglazed pieces like Bizen, wash by hand with a mild dish soap and let them dry fully before you put them away.

What happens if the potter can't make it after I've paid?

It's rare, but if it happens, I'll refund you in full.

Which countries do you send to?

For now, the United States and Australia. I hope to add the UK and Europe later.